How to force close an app - phone & tablet

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If the UCare app becomes unresponsive on your phone or tablet, use the following steps to force it to close.

Android

  1. Tap the Recents button to pull up a list of recently used apps.
  2. Scroll through the list of apps until you locate the one you wish to close.
  3. Swipe the app off the screen to close it.

iOS 7 and newer

  1. Double-click the Home button.
  2. Swipe left or right until you locate the app you wish to close.
  3. Swipe the app up to close it.

Windows Phone / Windows mobile

  1. Press and hold the Back button.
  2. Swipe left or right until you locate the app you wish to close.
  3. Swipe the app down to close it.
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